5629 CYPRESS CREEK PARKWAY, STE 122    HOUSTON,  TEXAS   77069   

 

 

TOUCHSCREEN MONITOR REPAIR

 

                  

 

 

QUESTIONS YOU MAY HAVE:

 

  1.  WHAT ARE THE STEPS FOR REPAIRING A MONITOR?

  2.  WHAT  IS THE MAILING ADDRESS FOR THE REPAIR?

  3.  HOW DO I PACKAGE THE MONITOR FOR SHIPPING?

  4.  DO YOU HAVE MONITORS FOR SALE?

  5.  DO YOU SELL REPAIR PARTS?

  6.  WHAT BRAND OF MONITORS DO WE GENERALLY REPAIR?

  7.  WHAT TYPE OF MONITOR PROBLEMS ARE REPAIRABLE?

  8.  WHAT IS THE WARRANTY ON THE REPAIR?

  9.  WHAT IF THE MONITOR IS NOT REPAIRABLE BY US?

10.  HOW LONG DOES A REPAIR TAKE?

 

 

 

1.  WHAT ARE THE STEPS IN REPAIRING A MONITOR?

  1. Print the one page repair form  and complete the information  and put it in the box with your monitor?.

  2. Call the office  281 580 5656 to get a RMA # and discuss  the failure.

  3. Pack the unit well with 3" of cushioning around all sides of the monitor.  Remove the stand for ease of packing, this usually takes a Phillips screwdriver or a 3 mm hex wrench to remove 4 screws.  See   SHIPPING HINTS   for more information.

  4. Give us 3-4 days in house for the repair, testing, and re-boxing and we will email you with status and request for payment.

  5. You can include the credit card info to speed up the paperwork and authorize the amount given to you when you call for your RMA #.  If you choose not to, we will email you after the repair  and ask you to call with the credit card information.

  6. Go to www.UPS.COM to see their requirements for shipping.  It is mostly common sense.  Writing the word :fragile" or insuring a monitor without adequate packing does not insure against shipping damage.  And most of all, just because it got here without damage in poor packing doesn't mean that we can use the same packing to send it back.  You were just lucky.  We will not knowingly send back repaired units in poor packing.

  7. We want to protect our repair and your unit from damage.  There is a minimum labor charge per shipment if we have to re-box your units, plus the cost of additional packing.

  8. Track your unit if you want to see when we get it,  please do not call us for this information, it only delays your repair.

MORE QUESTIONS

 

2.  WHAT IS THE MAILING ADDRESS FOR THE REPAIR?

        

MONITOR DEPOT, INC

5629 CYPRESS CREEK PARKWAY, STE 122

HOUSTON, TX   77069

 

 

3.  HOW DO I PACKAGE THE MONITOR FOR SHIPPING?

  1. A good sturdy box is a necessary part of the repair effort.  These are valuable units and are generally  repairable by us.  The outside box should be at least 6" greater than each dimension of the monitor,  that will give you at least 3" cushion area on each side of the monitor.  Use a sturdy box, or a box in a box.   Packing a monitor well is common sense.  Shipping Hints

  2. Remove the stand (and don't send) for ease of shipping .  This requires removing only 4 screws at the back of the panel which secure the stand.  Sometimes the screws are covered by a plate you can remove with a flat edge screwdriver.  You will need a Phillips screwdriver or a 3mm hex wrench. Picture of where screws are located on typical monitor.  

  3. We wil use your packing material to send it back to you.  Your packing should be done so that we can easily reuse your material.  If you use tape on bubble wrap, don't use too much so that you "mummify" the unit" which wrecks your bubble wrap.

  4. Invest in good packing material, it can be re-used and is good insurance in protecting your unit.  If you pack it well you should not have to buy shipping insurance.

  5. Include your outside power adaptor if your monitor requires one  (looks like laptops power chargers). Most monitors use the normal three prong power cords which aren't necessary to send.  

  6. Track your shipment if you want to know when it arrives, please don't call to see if we got it, this only delays the repair.

 

MORE QUESTIONS

 

 

4.  DO WE HAVE MONITORS FOR SALE?

 

     We have about a 95% success rate on touch monitors that we see for repair (excluding monitors worked on elsewhere, the percentage tends to be lower).  We do not have monitors for sale because customers would rather have their monitor repaired then sell it to us.  Our main business is repairing monitors, we do not sell new monitors.  We would suggest that you first, always try to have a broken monitor repaired.  If you need additional monitors our only source is the web, looking for reputable vendors and staying with mainstream brands.  Elo is a well built unit.

 

 

5.  DO YOU SELL REPAIR PARTS?

 

   We do not have a parts inventory for sales.  Parts vendors are few and far between, and having the right repair parts is a matter of luck in finding deals of the moment.  None of the manufacturers that we are aware of sell parts to repair units, they would tell you to buy new.

 

 

6.  WHAT BRAND OF MONITORS DO WE GENERALLY REPAIR?

 

The most popular brands of LCD touch screen monitors that we repair are ELO, General Touch,  Micro Touch, Planar, Dell, H/P, NEC, and  G Vision. We repair them for restaurants, retail stores, Kiosk's, gaming industry, building directories, jukeboxes and everywhere else point of sale touch screens are used.

 

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7.  WHAT TYPE OF MONITOR PROBLEMS ARE REPAIRABLE?

 

Most problems that you will experience on touch screens we can repair.  We repair dead, goes dead, no picture, dim, and other issues generally with the monitor versus the touch screen software.    Physical damage to the Physical damage to the screen is a harder problem to repair and is quoted after discussion with Buck.  The repair estimates given above and over the phone are for units which repair attempts have not been successful elsewhere, but for unit which have "failed in the field".  About 96% of the time we can stay with the amount quoted and your approval will be needed before any changes to the quote are made.

About 95% of the problems experienced by touch screen LCD touch screen monitors are the normal regular problems. That's where we can help you save money over purchasing a new unit . We will usually repair your touchscreen monitor at great savings to you. Try us out and once we have repaired a couple of your touch screens you have a vendor that can help keep your overhead low.

 

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8.  WHAT IS THE WARRANTY ON THE REPAIR?

 

Our warranty is 30 days on the entire unit (not including physical damage to the monitor after the repair).  Most repaired units will operate for years again.  We strongly recommend that units be turned off overnight and when they are not going to be used for a period of hours.  We have extremely few warranty issues after our repairs and will always try to work with a customer if he is one of the few (5 a year?) that may experience a problem.  Most questions by customers after a repair can be a result of software issues when the monitor uses a serial port and not USB for drivers.  We are able to test the "touch" on most monitors here, especially if they have USB ports.

 

 

9.  WHAT IF THE MONITOR IS NOT REPAIRABLE BY US?

 

There is no money up front on the standard touch systems for monitors not worked on elsewhere.  We have a success rate of over 95% - 97%. If for some reason your unit is not repairable, I will explain why and there is still no charge if scrapped here. If the unit is needed back, there is just a minimum bench charge, usually $69  plus shipping,  and we will re-solder and reassemble the unit and ship it back to you.

 

10.  HOW LONG DOES A REPAIR TAKE?

 

The touchscreen monitor is usually on the way back to you within 3-4 working days.  Many of our touchscreen customers use us to save money,  but many also use us for our fast turnaround ( 1 -  4 days in house)  which avoids buying more units and tying up dollars. Our customers report turnaround times of 1 month to 3 months elsewhere. They also like the fact that there is someone to actually talk to for any questions.

 

MORE QUESTIONS

 

 

  

TOUCHSCREEN REPAIR PRICES

SIZE OF  TOUCHSCREEN

      ESTIMATED  PARTS  & LABOR  (1)  

15"

$149 - $ 198

17"

$159 - $ 225

19"

$ 219 - $ 249

20" - 23"

CALL FOR ESTIMATE

 

 

 (1)  Estimated prices is the range that about 95% of the repairs typically are billed.  These are for units that are in "field failure" condition, which means that someone has not taken off the cover or tried to attempt a repair on the unit.  If the cover has been removed, even if no work has been done, it takes us more time to check out the entire unit for problems, rather than just the part of the unit we rework .  If the repair will be higher, we will ask permission from the customer before billing.  Common sense would tell us not to ever bill more than what we would want to pay if we were the customer.

Monitors with intermittent problems.  Our service technicians will first try to duplicate your problem given, ie. "no picture" before any repair is made. We generally don't repair units which we don't see any problems, because the problem can be elsewhere in your system.    "Intermittent" problems are hard to detect, and if a monitor is working fine for us, the components will generally test ok.  If we do a repair, by guessing what was causing the problem, we may miss some bad components because they may only fail "intermittently".

Send us units with solid failures that we will see in 15 minutes, and be sure and speak with Buck or another representative if you think you have a monitor that has an intermittent problem.  You can always try your monitor on another system to see if the problem stays with the monitor.  If the problem occurs on another system using the monitor in question, in the same way, you probably have a monitor problem that we can duplicate.  Intermittent problems take more labor time than units with solid failures.  We will spend more time looking for a problem that may never materialize.  These units are returned and billed the current minimum bench charge, plus shipping.

There are some units which we see frequently and we know have "known failures", at our discretion we will offer to do a "common repair" for a customer.  Since these monitors are digital, different reasons  can cause the same symptom in similar units, such as "it shuts off".

  • Call me and let's talk about your touch screen.  We try to make it as simple and quick as possible - it's like having a friend in the business!

     

     

     

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